Refund policy

Because you don't like it or ordered the wrong one:

You can apply for a return of all items purchased from us within 30 days of dispatch of the goods in our online center at info@ferryxpress.ch. Alternatively, the request can also be made via the customer account if the order was also placed via the account. Please make a note of the order number and keep it safe, because it will be needed if you report a problem with your order via our site.

The condition is that the goods are completely in their original packaging, unused and undamaged. Your return request will be checked by us in the first step. Any return without a response from us will be rejected. If we insist on a return, the return costs, the burden of proof through a tracking number and the shipping risk to our returns department are to be borne by the buyer in any case.

Important: In the cases mentioned above, we only issue a voucher. A refund of the purchase price is excluded.

Contaminated, used or damaged items, custom-made products with a case print, special orders in larger quantities at the customer's request, hygiene and drugstore items, clothing and opened headphones that are no longer in their original packaging are generally excluded from return , as well as smartphones and electronic devices whose original film has been removed or if they are sold unsealed, the Ferryxpress.ch security seal has been removed.

In the event of a complaint:

If you have one of the following problems after receiving the shipment (transport damage, non-receipt, wrong delivery, technical or optical defect during use) with one or more products from your order, you can do so here Request a solution on our site:

info@ferryxpress.ch

Alternatively, the request can also be made via the customer account if the order was also made via the account. Please make a note of the order number and keep it safe, because it will be needed if you report a problem with your order via our site.

In the first step, we will examine your complaint. Any return without a response from us will be rejected. If we insist on a return, the return costs, the burden of proof through a tracking number and the shipping risk to our returns department are to be borne by the buyer in any case.

Should cases be rejected by us or not processed and the goods nevertheless sent back to us, the following applies:

1. In the event of a return to us despite rejection:
   The claim remains in full scope exist. We reserve the right to return the shipment at the customer's expense.
2. For a return that is not submitted via the "Report a problem" link and is nevertheless sent to us by post:
   A flat rate of up to 50% of the claim will be charged despite the return, depending on the administrative effort, since the return then has to be entered manually by us. In this case, the item price of the returned item with a value of max. 50% remains due as a claim and must be paid or deducted from the refund.

Important: In the above cases, the deadlines for orders by purchase on account continue and the claim is after to pay on time after the due date.

ATTENTION:
All repair and installation parts are only available in the uninstalled original condition taken back. If items to be repaired are also provided with a guarantee seal, the right of return and guarantee expires if the guarantee seal is broken. A return is then definitely excluded.